FAQ

What happens if I arrive late?
Late arrival reduces your reserved time; no extra time will be granted. A penalty of €3 per minute applies for overstaying.

Can I cancel or change my reservation?
Cancellations must be made in advance. Last-minute bookings cannot be changed or canceled. Deposits are non-refundable.
Bookings must be canceled at least 24 hours in advance if you wish to receive a refund of your deposit.

Are there any hygiene requirements?
Guests must shower before using the facilities and remove all jewelry.

Do I need to wear slippers?
Yes, wearing slippers is mandatory to prevent slipping hazards.

Can I add products to the jacuzzi or pool?
No, adding any products (shampoo, bath foam, etc.) to the pool or jacuzzi is strictly forbidden and will result in a heavy fine.

Can I bring my own food and drinks?
No, outside food and drinks are not allowed. Our provided refreshments may only be consumed in the lounge area.

• What if I damage a facility?
  Any damage caused to the facilities must be compensated by the renter.

• Is smoking allowed?
  No, smoking is prohibited. If smoke detectors are triggered, your visit will be terminated immediately, and extra costs will apply.

• Are alcohol and drugs allowed?
  No, alcohol, drugs, and intoxicants are strictly prohibited.

• Are children allowed?
  Yes, but they must be supervised at all times. Swim diapers are required for non-toilet-trained children.

• Who is responsible for lost items?
  ZenZone 038 is not responsible for lost or stolen personal belongings.